1. Enrolment

1.1 Students may enrol online through our secure checkout. Upon successful payment, you will receive an email confirmation of your order, followed by a welcome email containing your course information.

1.2 The Enrolment Form is completed as part of the secure online checkout process. The information you provide during checkout forms the basis of the Contract between you and Lewis College. Please ensure that all details entered are accurate and complete before submission.

1.3 A copy of your Enrolment Form will be sent automatically to your registered email address. If you do not receive this, please check your junk folder or contact us.

1.4 Once the course fees have been received, we will confirm your enrolment by email. This confirmation will include the details of your course, start and end dates, and payment record. Please retain this for future reference.

1.5 We reserve the right, as part of our duty of care, to decline any application to study.

1.6 Any amendments to your enrolment must be requested in writing via email.

2. Equipment and Knowledge Requirements

2.1 To undertake any course, you will require:

• A computer with internet access

• Microsoft Office 2016 or later (preferably Office 365)

• A personal email account capable of sending and receiving attachments

2.2 Microsoft Office 365 can be purchased from as little as £5.99 per month; we can provide further information if required.

2.3 Students must have business-standard written English and basic IT skills, including the ability to send and receive emails, attach files, and save work securely.

3. Payment of Fees

3.1 Course fees are payable in accordance with the terms agreed at the point of enrolment. Fees must be settled in full before completion of your course and prior to the release of any certificates.

3.2 We accept a range of secure payment methods, including:

• Credit and debit cards

• PayPal

• Klarna (subject to eligibility)

• Payment by invoice (for employers or sponsored students)

3.3 If payment is not made in accordance with agreed terms, course access may be suspended or cancelled.

3.4 Refunds and cancellations will be administered in accordance with our published Refunds Policy.

4. Additional Costs

Students enrolled on the Medical Secretary Diploma (Full) who wish to sit the Medical Terminology AMSPAR examination are required to pay an additional entry fee. As guidance, this fee is approximately £200, payable directly to AMSPAR around two months before the scheduled exam date.

5. Refund & Cancellation Policy (Private Students Only)

5.1 In accordance with consumer legislation, you are entitled to a 14-day cooling-off period from the day after your enrolment form is submitted.

5.2 During this period, you may cancel your enrolment without providing a reason.

5.3 If you cancel within the cooling-off period, any monies paid will be refunded within 10 working days, less £75 to cover administration costs and any textbooks or vouchers already issued.

5.4 If you have accessed course materials on the Learning Hub during the cooling-off period, your refund will be reduced to reflect the proportion of the course studied and services received.

5.5 After the cooling-off period has expired, all fees paid are non-refundable and any outstanding balance remains payable.

6. Payments and Security

6.1 All online transactions made through the Lewis College website are securely processed by Stripe Payments UK, Ltd. (“Stripe”), a PCI DSS-compliant payment processor.

6.2 Lewis College does not store or have access to your full payment card details. All sensitive payment information is encrypted and handled directly by Stripe in accordance with industry security standards.

6.3 Payments can also be made through approved third-party providers such as Klarna and PayPal, where applicable. Each provider’s own terms and privacy policy apply.

7. Course Duration

7.1 Courses are available for a specified duration as confirmed in your enrolment.

7.2 You will have full access to your course materials and tutor support throughout this period (excluding College holiday closures).

7.3 It is your responsibility to manage your study time and ensure completion within the agreed timeframe.

7.4 Extensions may be granted subject to payment of an extension fee. Details will be provided upon request.

6.5 Should you choose to withdraw before completing all units, you will be entitled to certificates for the units completed, provided all fees have been paid.

8. Level of Service

8.1 Course materials are accessed via our Learning Hub with a unique username and password provided upon enrolment.

8.2 Materials may be accessed on multiple devices and downloaded for personal retention after course completion.

8.3 Where included in your course, required textbooks will be provided by the College for students paying in full. Alternatives, such as Amazon vouchers, may be issued depending on availability.

8.4 You will be allocated a dedicated tutor for each unit. Tutors will provide written feedback on submitted work within two working days and on assessments within five working days.

8.5 Tutor support is available by email and, where appropriate, by telephone or video call. We aim to respond to email queries on the same day or the next working day.

8.6 100% of our courses can be completed online. Students wishing to sit the optional AMSPAR Medical Terminology examination must attend an exam centre in London (or alternative locations if available). Exam fees are payable directly to AMSPAR.

8.7 All course materials, tuition, and communications are delivered in English.

9. Certification

9.1 Certificates are awarded upon successful completion of your course and issued by NCFE.

9.2 We will dispatch certificates to the address provided once received from NCFE.

9.3 You must supply valid identification to confirm your full legal name and address before certificates can be released.

9.4 If you withdraw from your course, certificates will only be issued for completed units, subject to full payment of fees.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Acceptance of Terms

By submitting your Enrolment Form and/or paying your course fees, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For further information or clarification, please contact the College at adminstration@lewiscollege.co.uk