Terms and Conditions


To enrol on a course you will need to complete an Enrolment Form and submit this.

You should receive a copy of your Enrolment Form automatically by email. Please check your spam folder if you have not received it. If you do not receive a copy please let us know.

Once you have made the required payment we shall confirm by email the details of your course, start date and end date, course fees and payment plan. Please keep this safe for future reference.

As part of our duty of care we reserve the right to decline any application to study with us.


You will need the following equipment:

  1. A computer
  2. Access to the internet
  3. Microsoft Office version 2013 onwards
  4. An email account to send and receive emails for your course (preferably not a work email)

You can purchase MS Office 365 which updates automatically for as little as £5.99 per month – we can provide further information upon request.

You will need to have business standard written English to study any course with us.

You will also need to have basic computer skills including the ability to send and receive emails, attach files to emails and save your work.


An invoice will be sent to you, or your employer if they are funding your course. Once payment has been received, we shall confirm your place on the course and chosen start date by email.

You can make your payment by using debit/credit card or BACS/bank transfer including for the first monthly payment if paying monthly.

You will need to pay a deposit to reserve a place on the course and chosen start date. The remaining course fees can be paid by 12 monthly payments by
standing order or repeat invoicing payments by card.
No matter which payment plan you choose, the full course fees are payable once the cooling off period has expired. Please see below.
There are no hidden costs, additional charges or interest charged and there is no finance agreement.
(Those studying the Medical Secretary Diploma (Full) course and who wish to sit the Medical Terminology City & Guilds/AMSPAR exam will pay the relevant exam entry fee directly to the centre. As a guide centres are currently charging between £130-£150). This is payable about 2 months prior to the exam date.
COOLING OFF PERIOD (private students only)
You are legally entitled to a cooling off period of 14 days during which you have the right to cancel your enrolment. You do not have to provide any reason for cancelling.
If you do cancel within the cooling off period, any monies received from you will be refunded within 10 working days, LESS £50 to cover administration costs and any text book vouchers you may have already been issued.
If you cancel your course during the cooling off period but you have started the course you will be refunded any monies received LESS a percentage which relates to the
amount of the course you have completed and the service received.
The cooling-off period starts the day after you submit your enrolment form.
We shall confirm your cooling off period end date when we send our confirmation email.
After the cooling off period has ended no refunds can be made for any monies paid AND any outstanding course fees remain due no matter which payment plan you have chosen.
Your course is open for a specific period of time. During this time you will have access to your course and full tutor support throughout your course time frame as you have reserved a place at the College during this period of time.
It is your responsibility to study at a pace to ensure you complete the course within this time frame.
In order to provide you with maximum flexibility there are no specific time frames within which you need to complete single units of the course.
You can study intensively, have a break and then resume studying or study at a regular pace to suit yourself and other commitments. This is dependent upon your payment
plan – those paying in instalments will have their course spread over the payment plan.
You will be provided with support and guidance as to your progress throughout your course to help you manage your studying.
If you wish to extend your course time frame after your course time frame closes you will be able to do so by paying extension fees. Details will be provided at the time.
You will be notified in your course confirmation email the start date of your course and the date your course will be open until.

You will access your course via our Learning Hub using your individual personal username and password which we shall provide to you by email.

You can access your course via the internet from different devices such as mobile phones, tablets and computers.
You can download the courseware to save on your computer for future reference and for you to keep after you have completed the course.
You will receive Amazon vouchers to cover the cost of any textbooks required for the course. This enables you to place your order to suit you and your own personal delivery options.
You will submit any work to your tutors by email or by uploading onto your Learning Hub.
We will respond to submitted work to provide feedback and additional guidance as required within 2 working days.
You will also submit Assessments via email or by uploading them to your Learning Hub. Feedback and marking of Assessments will be provided within 5 working days.
If you have a question there is a chat feature within the Learning Hub available between 10am and 4pm Monday to Friday with an offline feature available outside these hours. The chat feature is not designed to provide teaching but to answer quick questions.
You can also submit a question by email to the relevant tutor directly.
We aim to respond to questions/queries on the same day they are received or as soon aspossible the following day.
100% of the course can be completed through distance learning except for those sitting the external Medical Terminology City & Guilds/AMSPAR exam which needs to be sat at an exam centre.
Certificates are issued only after full payment of the course fees has been made.
Should you decide to close your course without completing all the units you can still receive Certificates for the units you have completed.
As detailed above, you can extend your course time frame if you wish to have additional time to complete all the units in your course.
The law of England and Wales governs these Terms and Conditions.
If you have any questions you wish to ask about enrolling please get in touch. Please ensure you have read these terms and conditions and you understand them fully.