Having recently visited my doctor – and feeling a little nervous – I was greeted with a very solemn face and told to come in. Sitting on the edge of my seat as if I were in the Head Master’s office, I bumbled through trying to explain why I was there. The lady concerned had excellent listening skills – but no smile. I dried up feeling more and more uncomfortable and I am sure I hadn’t made much sense!
We talked through this and that – still no smile. Once everything had been sorted out and the end of my appointment was nigh… she smiled, relaxed and smiled in fact quite a bit. I felt so much better! I smiled back… so we were all smiling! It made a great difference.
This reminded me of all the sadness and horrific events in London and Manchester this year and you could see how everyone was much sadder. So I decided to smile at people more to help lift the mood of the nation (my little bit). This included smiling more when driving, giving way to another driver, thanking and smiling to people in the street when walking and of course smiling to those I work with and family.
With my recent visit I remembered again the value of a smile and how much it can make tension go away, change the ambience and also make us all feel much happier.
So…. I am re-introducing the smile – the cheapest and most effective way to feel better and to help the ambience in your workplace and maintain good working relationships.
As part of our Personal Development Skills on our range of Executive courses we cover maintaining good working relationships and telephone skills. This is just one technique to help the day go more smoothly! Great for breaking the ice and helping customers and clients feel welcomed. Try even having a “smile” in your voice when you are on the phone.
Never underestimate the value of a smile:)